Comprehensive Support for Your IT Needs
Expert Assistance Anytime, Anywhere
At Net PC USA, we provide top-notch support to ensure your systems run smoothly. From network setup to troubleshooting, our team is here to help you every step of the way.
Our Support Options
Troubleshooting
Our experts are ready to diagnose and resolve any issues you encounter with your PC or network.
Remote Assistance
We offer remote support to quickly address your technical problems without the need for an on-site visit.
Network Setup
From initial setup to ongoing maintenance, we ensure your network is secure and efficient.
Urgent Support
For critical issues, our urgent support service ensures you get immediate help to minimize downtime.
Frequently Asked Questions
Find answers to common questions about our support services and how we can assist you.
How can I contact support for urgent issues?
What are the common troubleshooting steps I can take?
Do you offer remote assistance?
What is included in your network setup service?
How do I schedule a support session?
What types of systems do you support?
Remote Assistance Services
At IT Services, we understand that some technical issues require more in-depth support. Our remote assistance services are designed to help you resolve complex problems quickly and efficiently. By allowing our experts to access your system remotely, we can diagnose and fix issues without the need for an on-site visit. This service is secure, convenient, and available to all our clients.
Get in Touch
Contact Support
If you need immediate assistance or have any questions, our support team is here to help. Reach out to us through any of the following channels:
Send Us a Message
Support FAQs
We have compiled a list of frequently asked questions to help you find quick answers to common issues. If you don’t find the answer you’re looking for, please contact our support team.
How do I request remote assistance?
To request remote assistance, simply contact our support team via phone or email. We will provide you with a secure link to initiate the remote session.
What are the response times for urgent support?
For urgent support issues, we strive to respond within 30 minutes during business hours. Our team is dedicated to resolving critical problems as quickly as possible.
Is remote assistance secure?
Yes, our remote assistance service is secure. We use encrypted connections to ensure your data remains protected throughout the session.
What information do I need to provide for support?
When contacting support, please provide a detailed description of the issue, any error messages, and your contact information. This helps us diagnose and resolve the problem more efficiently.
Can I schedule a remote assistance session in advance?
Yes, you can schedule a remote assistance session at a time that is convenient for you. Contact our support team to book an appointment.
What types of issues can be resolved through remote assistance?
Remote assistance can be used to resolve a wide range of issues, including software problems, network configuration, and system diagnostics. For hardware-related issues, an on-site visit may be required.
How do I contact support for urgent issues?
For urgent issues, you can contact our support team via phone or email. We recommend calling for the fastest response.
What are your support hours?
Our support team is available Monday to Friday, from 9 AM to 6 PM. For urgent issues outside of these hours, please leave a message, and we will get back to you as soon as possible.
Do you offer support for third-party software?
Yes, we offer support for a variety of third-party software, including Dentrix, Dexis, and XDR. Please contact us for more information on supported applications.
Need Assistance? We're Here to Help!
Our team at IT Services is ready to support you with all your IT needs. Whether you need troubleshooting, remote assistance, or urgent support, we have the expertise to assist you promptly and efficiently.